FAQ's

Love Life Supplements is a UK based supplement company founded in 2012 by Ben Law. We focus on clean, research led formulations with fully transparent labels, minimal excipients and no unnecessary fillers. Our goal is to help you optimise health, performance and recovery with products you can trust.

The majority of Love Life Supplements products are manufactured in the UK in GMP and BRC certified facilities. We work with specialist partners for certain branded ingredients and marine sourced products, but all finished products are bottled and tested to strict UK standards.

Yes, we ship across the UK and to many international destinations. Shipping options and prices are shown at checkout once you have entered your delivery address. Please note that customs rules and any import duties vary by country and are the responsibility of the customer.

You can place an order directly on our website by browsing the products, selecting your chosen supplement, choosing any relevant options such as flavour or size, and clicking “Add to basket”. Once you are ready, go to your basket and follow the secure checkout process to complete payment.

You can check out as a guest, but we recommend creating an account so you can view past orders, manage subscriptions and save your details for faster checkout. You can create an account during checkout or via the account link in the site header.

Once your order has been dispatched, you will receive a shipping confirmation email that includes tracking details where available. You can also log in to your account to view your order status. If you have not received tracking information within a reasonable timeframe, please contact our support team with your order number.

For UK customers, we offer free delivery on orders over £40. Below this threshold, a small shipping fee applies which is shown at checkout. Delivery timescales vary depending on the service selected, but most UK orders arrive within 2 to 5 working days. International delivery times vary by destination and postal service.

We want you to be happy with your purchase. If you receive a damaged item or there is an issue with your order, please contact us as soon as possible with your order number and details so we can put it right. For hygiene and safety reasons, we cannot usually accept returns of opened supplements unless there is a quality concern. Please refer to our delivery and returns page for full details of our policy.

If your parcel appears to be lost or significantly delayed beyond the expected delivery window, please contact our support team. We will liaise with the courier to investigate and arrange a replacement or refund where appropriate in line with our delivery terms.

Many products are available on a subscription basis so you never run out of essentials like magnesium, omega 3 or creatine. You choose your product, select the “Subscribe and save” option, pick your delivery frequency and complete checkout. You will then be billed automatically before each renewal and your order dispatched on schedule.

Yes. You can manage your subscription at any time via your online account. You can pause deliveries, change the delivery frequency, update your delivery address or cancel altogether. We recommend making changes at least a few days before your next scheduled renewal to ensure they apply in time.

From time to time we offer discount codes for new customers, email subscribers or seasonal promotions. We also run subscription savings and other offers. The best way to stay updated is to join our email list, follow our social channels and check the banner or pop up messaging on the website for current offers.

Yes. We take testing extremely seriously. Our products are manufactured in GMP and BRC certified facilities and undergo appropriate testing to verify identity, potency and purity. This may include methods such as FTIR, HPLC or ICP OES depending on the ingredient. Where relevant, we also use high quality branded ingredients that are supported by their own clinical data.

Many Love Life Supplements products are suitable for vegans and vegetarians, including our magnesium glycinate capsules, creatine, electrolytes and several other formulas. Some products do contain marine or animal derived ingredients such as collagen or fish oil. The suitability for vegans and vegetarians is clearly marked on each product page, so please check the details carefully before ordering.

Our formulation philosophy is to minimise unnecessary additives. We avoid artificial colours and try to keep excipients to the bare minimum required for capsule integrity and manufacturing consistency. We do not use cheap bulking agents to dilute active ingredients. For precise ingredient lists and excipient details, please see the supplement facts and ingredient tab on each product page.

Every product page includes a supplement facts panel that lists the active ingredients and dosages per serving. You can also explore key ingredients and their roles on our Ingredients A to Z page. If you are unsure how a particular ingredient fits into your routine, you can also refer to our blog articles and product guides for more context.

Choosing the right supplement depends on your goals, diet, lifestyle and any underlying health conditions. Our product pages and blog articles provide detailed guidance, and in many cases we explain which products pair well together. However, this information is general in nature. If you have any medical conditions, take prescription medication, are pregnant, breastfeeding or under medical supervision, you should speak to your GP or healthcare practitioner before starting any new supplement.

Some supplements can interact with prescription medicines or may not be suitable in certain health conditions. Because we cannot provide individual medical advice, we always recommend that you speak to your GP, pharmacist or healthcare practitioner before taking any supplements alongside medication. Take product labels with you so they can assess potential interactions.

Not all supplements are suitable during pregnancy or breastfeeding. Unless a product specifically states that it is suitable in these situations and you have discussed it with your midwife, GP or healthcare practitioner, you should avoid use. Always follow professional medical advice and do not exceed the recommended dose.

The best time of day depends on the product and your routine. For example, some customers prefer to take magnesium in the evening, while creatine and electrolytes are often taken around training. Each product label includes usage guidance and suggested timing. Consistency is more important than exact timing for many nutrients, so choose a routine you can stick to.

If you have questions about an order, a product or anything else that is not covered here, you can reach our customer support team via the contact form on our website or by replying to any order confirmation email. Please include your order number if your query relates to an existing purchase so we can assist you quickly.

To learn more about our story, standards and product range, you can visit our About page, explore the Ingredients A to Z section and read articles on the Love Life Health Blog and Product Insights hub. You can also listen to the Optimised Health Show podcast hosted by our founder, Ben Law, where supplements and broader health topics are discussed in more depth.