FAQ's
Quick Takeaways
- Love Life Supplements is a UK supplement brand founded in 2012, using GMP and BRC certified manufacturing with third party testing for purity and potency.
- UK orders over £50 ship free, with next working day delivery on orders placed Monday to Thursday. Subscription deliveries ship free with no minimum.
- Subscriptions save 10% on your first delivery and 15% on every delivery after that. Or choose the 3-pack and get 20% off from day one.
- Every first subscription order comes with a free welcome gift, and every order is covered by our 60 day money back guarantee.
- US customers shop on our dedicated US site with local fulfilment and free shipping over $50.
- This page is for general information only and does not replace personalised advice from your GP or healthcare practitioner.
Love Life Supplements FAQs
This page brings together the most common questions about ordering, delivery, subscriptions, product quality, safety and support. For product specific information, including full ingredient lists and dosages, see each product page and our Ingredients A to Z guide.
About Love Life Supplements
Who are Love Life Supplements?
Love Life Supplements is a UK based supplement company founded in 2012 by Ben Law. We focus on clean, research led formulations with fully transparent labels, effective doses, minimal excipients and no unnecessary fillers. Our aim is simple: supplements without compromise.
Where are your supplements made?
The majority of our products are manufactured in the UK in GMP and BRC certified facilities. We work with specialist partners for certain branded ingredients and marine sourced products, and all finished products are tested to strict UK standards.
Do you give back?
Yes. 20p from each item sold goes to Vitamin Angels, helping provide vitamins to children from low income families. Our packaging and delivery boxes are fully recyclable.
Orders and accounts
How do I place an order?
Browse the products, choose your supplement and any options such as flavour, then either subscribe or add to basket and follow the secure checkout. We accept all major payment cards along with express options such as Shop Pay, Apple Pay and Google Pay.
Do I need an account to order?
You can check out as a guest, but we recommend creating an account so you can view past orders, manage your subscription and save your details for faster checkout. You can create an account during checkout or via the account link on the website.
How do I manage my subscription from my account?
Log in to your account and open your subscription to skip or delay a delivery, pause for up to 3 months, swap to a different product, update your address or payment details, or cancel. Changes apply from your next renewal, so make them at least a couple of days before your next scheduled delivery.
How can I track my order?
Once your order is dispatched you will receive a shipping confirmation email with tracking. You can also log in to your account to view order status. If tracking has not arrived within a day of ordering, contact support with your order number.
Delivery and returns
How much is UK delivery and how fast is it?
UK orders over £50 ship free. Below that a small fee is shown at checkout. Subscription deliveries always ship free, with no minimum spend. Orders placed Monday to Thursday are sent on a fully tracked next working day service, with a late cut off of 7pm.
Do you ship to the United States?
Yes. US customers are served by our dedicated US site at lovelifesupplements.com, with products fulfilled locally in the US. Shipping is free over $50, with a $4 flat rate below that. Visiting from the US, you will be directed to the US site automatically.
Do you ship to other countries?
We ship to many international destinations. Options and prices are shown at checkout once you enter your delivery address. Customs rules and any import duties vary by country and are the responsibility of the customer.
What is your returns policy?
Every order is covered by our 60 day money back guarantee. If you are not happy for any reason, contact us within 60 days of receiving your goods and we will arrange the return. Once the item is back with us we refund you in full. If anything arrives damaged or incorrect, contact us straight away with your order number and we will put it right.
What happens if my parcel is lost or delayed?
If your parcel appears lost or significantly delayed, contact our support team. We will chase the courier and arrange a replacement or refund where appropriate.
Subscriptions and savings
How do subscriptions work?
Choose subscribe on any product page and pick a single tub or a 3-pack. There is no delivery frequency to set: each product arrives on a rhythm matched to how long a tub lasts, so a fresh one lands just before the last runs out. You are billed automatically before each delivery and every subscription delivery ships free in the UK.
How much do I save by subscribing?
On a single tub subscription you get 10% off your first delivery, then 15% off every delivery after that for as long as you stay. On the 3-pack you get our best price, 20% off, from day one, with three tubs arriving together in one free delivery timed to last until the next one. Pausing, skipping or swapping products never resets your discount.
What is the free welcome gift?
Your first subscription delivery includes a free welcome gift: a 35 pack of Creapure creatine chews, worth £17.95, for UK customers, or Shilajit capsules for US customers.
Can I pause, change or cancel my subscription?
Yes, any time from your account. You can pause for up to 3 months, skip or delay a delivery, swap products or cancel altogether, with no lock in and no fees. None of these changes resets your discount, except cancelling: the ladder rewards continuous subscription, so if you cancel and later restart you begin again at 10%.
Do you offer discount codes or loyalty rewards?
We run offers for new customers and email subscribers from time to time, and our ambassadors share codes with their communities. You can also earn points on purchases through our loyalty programme. The subscription ladder remains the most dependable way to save.
Products, quality and testing
Are your supplements third party tested?
Yes. Our products are manufactured in GMP and BRC certified facilities and tested to verify identity, potency and purity, using methods such as FTIR, HPLC or ICP OES depending on the ingredient. Many of our tubs carry a QR code linking to the latest certificate of analysis for that product, and we will happily provide one on request.
Are your products suitable for vegans and vegetarians?
Many of our products are suitable for vegans and vegetarians, including magnesium glycinate, creatine and electrolytes. Some contain marine or animal derived ingredients, such as collagen, krill oil or shilajit. Suitability is clearly marked on each product page.
Do your supplements contain fillers, binders or artificial colours?
We avoid artificial colours and keep excipients to the bare minimum required for capsule integrity and manufacturing consistency. We never use bulking agents to dilute active ingredients: we either add more of the active or include a complementary ingredient. Full ingredient lists are on every product page.
How can I check ingredients and dosages?
Every product page includes a supplement facts panel listing active ingredients and dosages per serving. You can also explore key ingredients on our Ingredients A to Z page.
Safety and usage
How do I know which supplement is right for me?
Choosing the right supplement depends on your goals, diet, lifestyle and any underlying health conditions. Our product pages and blog articles provide detailed guidance, and in many cases we explain which products pair well together. However, this information is general in nature. If you have any medical conditions, take prescription medication, are pregnant, breastfeeding or under medical supervision, speak to your GP or healthcare practitioner before starting any new supplement.
Can I take your supplements alongside medication?
Some supplements can interact with prescription medicines or may not be suitable in certain health conditions. Because we cannot provide individual medical advice, we always recommend speaking to your GP, pharmacist or healthcare practitioner before taking any supplements alongside medication. Take the product labels with you so they can assess potential interactions.
Are your products suitable for pregnant or breastfeeding women?
Not all supplements are suitable during pregnancy or breastfeeding. Unless a product specifically states that it is suitable in these situations and you have discussed it with your midwife, GP or healthcare practitioner, you should avoid use. Always follow professional medical advice and do not exceed the recommended dose.
What is the best time of day to take my supplements?
It depends on the product and your routine. Some customers prefer magnesium in the evening, while creatine and electrolytes are often taken around training. Each product label includes usage guidance and suggested timing. For many nutrients consistency matters more than exact timing, so choose a routine you can stick to.
Customer support
How can I contact Love Life Supplements?
Reach our support team via the contact form or by replying to any order confirmation email. Include your order number if your query relates to an existing purchase so we can help quickly.
Where can I learn more?
Visit our About page, explore the Ingredients A to Z, read the Love Life Health Blog, or listen to the Optimised Health Show podcast hosted by our founder, Ben Law.